Sr Systems Engineer in Sarasota, FL at Jackson Hewitt

Date Posted: 8/6/2018

Job Snapshot

Job Description

At Jackson Hewitt, we are working hard for the hardest working and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation’s largest retailers (over 6,000 locations).

At Jackson Hewitt we have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results.


The Senior Systems Engineer is responsible for managing and overseeing daily activity to ensure proper system operation of servers, enterprise software, storage and virtualization components within the network infrastructure. 

The Senior Systems Engineer troubleshoots a wide range of complex system issues to ensure the security of systems and data and provides second tier computer hardware and software support to users.  The Systems Engineer also accepts ownership for various projects and implements project initiative and assists in the design and planning of infrastructure projects.


  • Maintains enterprise systems and servers in support of business processing requirements.  
  • Performs upgrades to operating systems and software packages.  
  • Schedules installations and upgrades and maintains them in accordance with established policies and procedures.
  • Monitors and tunes the system to achieve optimum performance levels.  
  • Ensures workstation/server and software data integrity and security by evaluating implementing and managing appropriate software and hardware solutions.  
  • Facilitates vendors service and system upgrades with project management teams and users to ensure systems availability.  
  • Helps coordinate activities and technology projects between business partners and the IT Operations team.
  • Identifies issues and recommends solutions.  
  • Ensures the proper operation of systems.  Monitors and tunes systems to achieve optimal performance.
  • Ensures server and software data integrity and security.
  • Develops and promotes standard operating procedures.
  • Participates in the design and implementation of technology projects.
  • Interfaces with vendors, service providers, business partners, project management team and users.
  • Performs other related duties as assigned.


  • At Minimum an Associate’s degree in computer science or a related field, or equivalent in education and business experience.
  • Requires 1-2 years supporting Enterprise Applications in Amazon Web Services
  • Requires 3-5 years supporting Microsoft Windows Server technologies.
  • Requires 1-2 years supporting VMware virtualization and Cisco UCS or similar technologies
  • Requires 1-2 years supporting Office 365
  • Experience migrating Microsoft Exchange to Office 365 highly desired
  • Strong understanding of Microsoft PowerShell scripting highly desired
  • Strong understanding of automation and DevOps concepts
  • Strong understanding of Enterprise Storage Arrays (e.g. EMC, NetApp)
  • Strong understanding of networking concepts (e.g. TCP/IP, VLANs, Trunking, Ether-channel)
  • Experience with automation platforms such as Chef (preferred), Ansible or Puppet
  • Experience with Microsoft Skype for Business and Lync Server preferred
  • Experience with Backup technologies and Disaster Recovery preferred
  • Experience with Citrix XenDesktop and XenApp including VDI preferred
  • Experience with Linux (RHEL, SLES) preferred
  • Current AWS and/or Microsoft certifications preferred
We appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Service’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.