Region Leader COO - Southwest Region in Phoenix, AZ at Jackson Hewitt

Date Posted: 6/7/2018

Job Snapshot

Job Description

At Jackson Hewitt, we are working hard for the hardest working and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation’s largest retailers (over 6,000 locations).

At Jackson Hewitt we have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results.


The Region Leader is responsible for leading muliple districts (8-12 districts, with 25 – 30 locations per district)  to achieve planned sales and revenue. As a Region Leader you are passionate about leading and developing a high performing team and can easily lead through and adapt to change; eager to inspire your team through shared vision, clear goals and expectations. 
This position will lead District Managers to achieve COMP and New Store Sales through consistent operational excellence, discipline, and a committed team who executes flawlessly and are obsessive about taxes, our products, people and our clients.  This role is responsible for managing the regional P&L, recruiting, staffing, scheduling, store set-up , store operations and implementing marketing initiatives.


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments and specific projects may be assigned at the discretion of executive management.

•        Perform store visits with the Divisional Vice President and District Managers to evaluate and identify business opportunities to improve sales growth, and client experience.


  • Manage budgeting, forecasting and the P&L.  Accountable for achieving monthly, quarterly and annual financial targets and cash control in the assigned regional area. 
  • Strategically reacts to and analyzes key performance metrics through root cause analysis to maximize productivity; presents facts clearly and has a teachable point of view.
  • Maximize revenue and profitability for each retail store in assigned regional territory. 
  • Take personal accountability for delivering results. 
  • Establishes facilitates career paths for each manager through individual development planning and performance coaching.
  • Practices situational leadership to maximize employee climate and results.
  • Promote an outstanding client experience within each district and retail store within assigned territory. 
  • Oversee and make recommendations for incentive programs that motivate the District and retail teams to achieve monthly sales targets; Collaborate on sales promotion activities to maximize revenue. 
  • Monitor store profitability, manage payroll and expense budgets, and work collaboratively with leadership to develop long range goals and objectives. 
  • Facilitate and execute new store openings, relocations and/or closing of existing locations. 
  • Work to resolve issues that affect the stores service, efficiency, and productivity. 
  • Monitor client, market and competitor activity and provide feedback to company leadership team and other company work groups.
  • Conduct regular store audits and track trends to ensure action plans and control procedures are in place and observed.
  • Follow all company safety standards and practices, accident reporting procedures, and applicable OSHA regulations.
Education and Experience

•       A Bachelor’s degree in Communications, Retail, Management or related field, or equivalent work experience required.

•        Leadership is essential to be effective in this role, you must be an active listener that inspires trust and respect of direct reports; proven experience and comfort with leading through and adapting to change.

  • •        Top candidates for this position will have a minimum of 5 years multi-unit retail management      experience managing a retail store providing a high level of client service, performing multiple    tasks in a fast paced environment, and consistently meeting sales goals.
  •         Proficiency at Microsoft Office Suite: Word, Excel and PowerPoint.

Physical Demand and Work Effort

  • Frequent walking, standing bending, stooping, sitting, crawling and lifting. 
  • Ability to stand 8-10 hours per day.
  • Reliable transportation, own insurance and a valid driver’s license required.
  • Flexible work schedule, including weekends and holidays if needed.
  • Ability to lift, push or pull up to 40 pounds on a frequent basis.
  • Regional travel up to 75% required (could be higher based on area). Overnight travel, will be required.


We appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Service’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.


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