Manager, Social Media & Public Relations in Jersey City, New Jersey at Jackson Hewitt

Date Posted: 1/30/2018

Job Snapshot

Job Description

The Manager, Social Media & Public Relations will leverage social media to express Jackson Hewitt's brand effectively and engage consumers to promote and inspire confidence in our Company's products and services. They will create, coordinate and propel our social media marketing to new heights. Research target audiences, schedule posts and update news feeds as needed. Analyze new social media platforms for future growth opportunities. Provide support for publishing across additional earned media channels as needed.


Major responsibilities of the position are listed below. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments and specific projects may be assigned at the discretion of executive management.

• Provide digital thought leadership and unique strategies for all Jackson Hewitt's social platforms and communities including: Facebook, Instagram, Twitter, Youtube, internal and external blogs, etc.
• Develop unique content for Jackson Hewitt's social media platform this includes daily posts, copy, photos and video. Leverage assets that are readily available. Identify opportunities, tools and trends in the social space and recommend the best course of action with justifiable metrics.
• Develop and foster relationships with key bloggers and other influencers.
• Drive social media competency across the business.
• Work closely with the Senior Director, Public Relations and Communications in activating the marketing mix by developing social media plans and promotions.
• Assist in the development of channel strategies and execute.
• Develop, execute and leverage mobile and social media efforts to grow market share and expand brand awareness.
• Create mobile and social media campaign strategy including program outlines and provide recommendations.
• Understand current trends, technologies and advancements in social, mobile, and online review sites.
• Maintain consistent system of measurement and evaluation of social and mobile program success.
• Extend marketing initiatives and editorial content into relevant external publications (forums, new sites, blogs, etc).
• Ensure alignment between digital and traditional media communications.
• Work closely with internal departments to help resolve customer service issues as needed.
• Works with third parties including agencies and vendors.
• Works on special brand initiatives as requested by the Senior Director, Public Relations and Communications.

• Bachelor's degree or equivalent experience required.
• At least 3 years direct marketing, advertising and brand marketing experience including implementation of digital, mobile and emerging campaigns.
• Have demonstrated knowledge of mobile, emerging and social media, and application to advertising campaigns.
• Unmatched attention to detail in creating content, executing posts across scheduling platforms, across scheduling platforms of CMS
• Understand social media universe including Facebook, Twitter, YouTube, Instagram, Snapchat, blogs, etc.
• Ability to adapt to the style, tonality and vernacular of the current “voice” of employee and consumer facing Facebook and other social mediums.
• Ability to assist in the planning, development, and implementation of projects/programs.
• Work well under pressure of deadlines.
• Technology savvy with solid understanding of the web, online marketing, direct marketing and best social media practices.
• Work varied shifts, including weekends and holidays.
• Drive, energy, and passion to work with category-leading brands.
• Excellent computer skills (Microsoft Excel, PowerPoint, Word, Outlook)

We appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Service's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.